DUCKS QUACK, EAGLES SOAR.. (A must read...)
The Power of Choice is that you can be a Duck or an Eagle..
If you get up in the
morning expecting to have a bad day, you'll rarely disappoint yourself.
Stop complaining!' 'Don't be a duck. Be an eagle. Ducks quack and
complain. Eagles soar above the crowd.
I
was waiting in line for a ride at the airport. When a cab pulled up,
the first thing I noticed was that the taxi was polished to a bright
shine.
Smartly
dressed in a white shirt, black tie, and freshly pressed black slacks,
the cab driver jumped out and rounded the car to open the back passenger
door for me.
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He
handed me a laminated card and said: 'I'm Wasu, your driver'. While I'm
loading your bags in the trunk I'd like you to read my mission
statement.' Taken aback, I read the card. It said: Wasu's Mission
Statement: To get my customers to their destination in the quickest,
safest and cheapest way possible in a friendly environment. This blew me
away. Especially when I noticed that the inside of the cab matched the
outside. Spotlessly clean!
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As
he slid behind the wheel, Wasu said, 'Would you like a cup of coffee? I
have a thermos of regular and one of decaf.' I said jokingly, 'No, I'd
prefer a soft drink.' Wasu smiled and said, 'No problem. I have a cooler
up front with regular and Diet Coke, lassi, water and orange juice.'
Almost stuttering, I said, 'I'll take a Lassi.'
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Handing
me my drink, Wasu said, 'If you'd like something to read, I have The
Hindu, Times of India, ET and India Today.' As they were pulling away,
Wasu handed me another laminated card, 'These are the stations I get and
the music they play, if you'd like to listen to the radio.' And as if
that weren't enough, Wasu told me that he had the air conditioning on
and asked if the temperature was comfortable for him.
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Then
he advised me of the best route to my destination for that time of day.
He also let me know that he'd be happy to chat and tell me about some
of the sights or, if I preferred, to leave me with my own thoughts. Tell
me, Wasu,' I was amazed and asked him, 'have you always served
customers like this?' Wasu smiled into the rear view mirror. 'No, not
always. In fact, it's only been in the last two years. My first five
years driving, I spent most of my time complaining like all the rest of
the cabbies do. Then I heard about power of choice one day.'
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'Power
of choice is that you can be a duck or an eagle.' 'If you get up in the
morning expecting to have a bad day, you'll rarely disappoint yourself.
Stop complaining!' 'Don't be a duck. Be an eagle. Ducks quack and
complain. Eagles soar above the crowd.' 'That hit me right,' said Wasu.
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'It
is about me. I was always quacking and complaining, so I decided to
change my attitude and become an eagle. I looked around at the other
cabs and their drivers. The cabs were dirty, the drivers were
unfriendly, and the customers were unhappy. So I decided to make some
changes. I put in a few at a time. When my customers responded well, I
did more.' 'I take it that has paid off for you,' I said.
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'It
sure has,' Wasu replied. 'My first year as an eagle, I doubled my
income from the previous year. This year I'll probably quadruple it. My
customers call me for appointments on my cell phone or leave a message
on it.' Wasu made a different choice. He decided to stop quacking like
ducks and start soaring like eagles.
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Have an eagle weekend..next week... And next...And.... A great Thought..
"You don't die if you fall in water, you die only if you don't swim. Thats the real meaning of life ."
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